Social media CRM is only as good as the service it is supporting
Following on Kewal's post regarding the lack of joined up customer service he received from Sky recently, I thought I should share the more positive customer service experience I received from Royal Mail.
Understandably, I was less than impressed when I had a missed delivery one Saturday despit...
Continue reading...If you are to engage, engage meaningfully
I recently had the joy of dealing with BSKYB over a fault with my phone line. Let's just say their customer services folk haven't covered themselves in glory. I mean you'd think if someone booked an appointment with BT they'd bother to actually tell BT they've booked it....in fact how can you book a...
Continue reading...Hello world!
Welcome to our new website. As much as we love to talk about ourselves and why we are different to other technology PR agencies, we realise that not everyone has the time or inclination to read pages and pages of web text. Especially now that blogging and tweeting means that everyone has become an...
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