Following on Kewal’s post regarding the lack of joined up customer service he received from Sky recently, I thought I should share the more positive customer service experience I received from Royal Mail. Understandably, I was less than impressed when I had a missed delivery one Saturday despite being in all day and paying extra [...]
Social media CRM is only as good as the service it is supporting
Following on Kewal’s post regarding the lack of joined up customer service he received from Sky recently, I thought I should share the more positive customer service experience I received from Royal Mail. Understandably, I was less than impressed when I had a missed delivery one Saturday despite being in all day and paying extra [...]