Following on Kewal’s post regarding the lack of joined up customer service he received from Sky recently, I thought I should share the more positive customer service experience I received from Royal Mail. Understandably, I was less than impressed when I had a missed delivery one Saturday despite being in all day and paying extra [...]
Tag Archives: CRM
If you are to engage, engage meaningfully
I recently had the joy of dealing with BSKYB over a fault with my phone line. Let’s just say their customer services folk haven’t covered themselves in glory. I mean you’d think if someone booked an appointment with BT they’d bother to actually tell BT they’ve booked it….in fact how can you book an appointment [...]
Vocal few or silent majority?
Sorry to continue the topic of customer service but lets face it who hasn’t had a bad experience and felt the need to shout about it. Just recently Ticketmaster messed up what was meant to be a special present for a close friend. They rectified the situation after I sent a harshly worded email, followed [...]