I recently had the joy of dealing with BSKYB over a fault with my phone line. Let’s just say their customer services folk haven’t covered themselves in glory. I mean you’d think if someone booked an appointment with BT they’d bother to actually tell BT they’ve booked it….in fact how can you book an appointment [...]
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Social media CRM is only as good as the service it is supporting
Following on Kewal’s post regarding the lack of joined up customer service he received from Sky recently, I thought I should share the more positive customer service experience I received from Royal Mail. Understandably, I was less than impressed when I had a missed delivery one Saturday despite being in all day and paying extra [...]