Stuff and Things

Making History; One Tweet at a Time

There’s no shortage of discussion about how social media, and Twitter in particular is changing the way we communicate as businesses and individuals. New uses for its implementation in the PR and communications sphere continue to come to the fore on a regular basis, and at the beginning of April, I came across one of the more innovative applications I’ve seen in a while.

In the run-up to the 100th anniversary of the sinking of the Titanic, the comms team at The History Press, tweeting as @TitanicRealTime, delivered real time updates as if sent from passengers onboard the ship as the disaster unfolded. Whatever its initial intentions, it’s a safe bet that the mass appeal of the Titanic would have created some real buzz and awareness of The History Press outside of its usual following throughout the project – so hats-off to their PR team!

Although it’s not really something I could claim to haven been particularly interested in previously, scrolling down the micro-blog, I couldn’t help but be drawn in by the way in which they had intricately recreated the event with such detail and precision 100 years on. Without getting sidetracked on a discussion about the history of the Titanic, there are a further two implications that really stood out to me whilst browsing through the Twitter feed.

Firstly, it seems that the popularity of social media and the mass adoption of smartphones means that we’ll have far more insight and information about major historical events like the sinking of the Titanic than has ever before been possible. Even a few years ago, this wasn’t the case; looking back to 9/11, the events were reported through the cameras of news crews on the ground, taking guesses as to what was going on inside the buildings, leaving an incomplete picture (perhaps fortunately in this case). The point is that Twitter has made it possible for the history books to have a far more complete catalogue of major events that will be discussed for generations.

The other consideration (which to some extent is already being widely discussed) is how much closer together social media brings people and events. Scanning down The History Press’ mock live feed from 100 years ago, the events seemed far more real and closer than they ever would do through a television documentary or book. Whilst it would be a step too far to claim it gave the impression of actually being there, the recreation of what people might have been tweeting had the technology been available at the time certainly brought the realities a step closer to home than they had seemed to me in the past.

The fact that a fabricated Twitter feed from an event that occurred hundreds of miles away and 100 years ago, which I’ve never given much thought to in the past could have such an effect on me says quite a bit about the potential for its wider impact on society. Essentially, the rise of social networking sites like Twitter has removed the boundaries that have prevented social interactions and distanced us from each other in the past and is bringing everything and everyone closer together as a result. 

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Diary of a not-so-early adopter

So, due to a defect in the build quality of my netbook I currently have no personal computer.  While the Apple-acolytes were clamouring over each other for the “new iPad”, I am seriously considering going for the older iPad 2. Now, I could go for a laptop or ‘ultrabook’ that costs near the £1,000 mark, but a tablet device  at only half the cost would easily fulfil all my personal needs of browsing the internet, sending messages to friends and making those all so important impulse purchases. While the above may seem like some hybrid love child between my own self-importance and a product catalogue, there is an important point amongst this (I promise!).

I read an interesting blog post by Cliff Saran recently that highlights that soon the content and services that we use may be at the forefront rather than the hardware. He says the usefulness of the Kindle is specific to the user and the books they read with it, and this goes beyond the device itself. While this article focuses on the security of information on consumer devices, it also shows how technology is quickly becoming a medium to the services we consume and less the end goal. As time goes on and the cost of hardware comes down, this will increasingly become the case.

For me, the importance of any new piece of technology is what I can use it for and how it adds value; it’s simply not enough to make people jealous, but there are many who are easily pleased by this alone. So, while there are some benefits to be gained from the “Magpie” approach (not supporting Newcastle United though Lorna!) I’ll happily sit at home with a slightly older bit of tech and some money left in the account to boot.

 

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Digital dependence

When my beloved smartphone recently was stolen and I found myself relegated to the ranks of a run of-the-mill handset user, a strange feeling came over me. I was anxious: how will I get around without my GPRS? Irritable: this is so frustrating! What if I get an urgent email? Without Facebook and Twitter access at my fingertips, I found myself feeling isolated and depressed. When the tremors started I thought perhaps I was coming down with bird flu and consulted Wikipedia. I then realised the following:

An addict is defined as anyone who has become dependent or habituated to something compulsively or obsessively. Hmm. Check. Withdrawal symptoms include depression, anxiety and irritability. Hmm. Check, check, check.

Hi. My name is Leila, and I am a smartphone addict.

I was ‘clean’ for 19 days before my replacement smartphone arrived, and I breathed a sigh of relief as I immediately installed all the applications that would allow me to get my digital fix.

This made me ponder the impact of this pervasive technology as part of people’s everyday lives. A smartphone is the kind of stalwart companion that would have made Tintin’s dog look flaky, and our incessant smartphone usage has turned us into an ‘always on’ society, where no hour of the day is considered sacred and free from instantaneous connectivity. The more connected these tools allow us to be, the more addicted and dependent we become, helpless against the Pavlovian power of the little red flashing light. There is now even well recognised terminology that describes the addictive nature of smartphones (read: ‘Crackberry’).

Today there is only one place remaining where today’s smartphone user still gets a brief, if enforced, moment of respite: the tube. On the tube, businessmen put down their BlackBerrys and the near obsessive urge that we all feel to answer our emails, no matter the time of day or night, is effectively halted. Not for long, however, as wireless internet is due to be installed across the underground in advance of the 2012 Olympics. I greeted this news with a mix of jubilation and trepidation. On the one hand I will be able to get my Facebook fix even 100 feet underground. On the other, a new level of smartphone addiction will sweep London. With no foreseeable escape, perhaps I should start saving for rehab.

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Do I want a large helping of Raspberry Pi? Yes please

OK so I am a little late to the hype around Raspberry Pi.  However it certainly doesn’t diminish my excitement around the single-board computer – I am after all a self confessed geek. So the basic premise of the product is that it will encourage and foster programming skills in the UK. Why does it need encouraging? It seems we now have it too easy. Certainly, you virtually needed programming skills to use the old email package Eudora in the 90s and this perhaps made us more inclined to ‘have a go’ with technology back then.

The idea behind Pi is that instead of being mere consumers it will encourage us to become creators and innovators; clearly we all want a slice of the action with the Pi selling like hot cakes at 700 per second. A manufacturing glitch from their foreign supplier may have held things up, but in Raspberry Pi’s defence it has talked a lot about the desire to manufacture in the UK. Apparently it is extremely tax inefficient and expensive to manufacture here – it does seem a shame the Inland Revenue is holding back this desire to develop UK innovation.

So has technology made things too easy? When Google first became popular I remember being extremely excited by what it could enable in research terms and would happily spend hours searching for random pieces of information. People do seem to have lost some of this excitement with exploration. So do I want a Raspberry Pi? Definitely, if only because there is just something strangely exciting about a circuit board, and also because it is good excuse to watch this sketch again about Apple, Orange and Blackberry :)

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Liking, Tweeting and Pinning – are there too many social networks?

I’ll quite happily admit to signing myself up to, or downloading an iPhone app, to check out each and every new social networking fad – and in recent years there have been many of these. They say variety is the spice of life, however even I am now starting to question; are there simply too many social networks?

Over the last month or so there has been a lot of ‘next Facebook’ buzz around online pinboard service Pinterest. I, like many early adopters, signed up and set up boards of interest (any Sheffield Wednesday fans out there can check out my board here) but who knows whether I will have the same interest in the site in six months’ time.

The same can be said of my experience of other social networks over the last 12 months. I signed up to Google+ and Path (before its recent data privacy controversy), but after an initial burst of enthusiasm I found myself using them less and less. Even Foursquare, where I had amassed a load of mayorships and badges (which I am still proud of I’ll have you know) has seen a significant reduction of usage from me.

So despite new social networks emerging seemingly every day (hot tips currently seem to be ‘people discovery’ services such as Highlight and Glancee), the fact is I only really remain loyal to Facebook and Twitter, with Instagram being a new permanent entrant on my social networking hit parade. Maybe the problem is I simply don’t have the time these days to properly engage with social networking sites like I did in the past.   Or is it that we have reached a tipping point when it comes to social networking, as there seems to be less and less differentiation between services these days?  I can’t be the only person out there thinking it is time to go with quality over quantity, so for social networks it really will be a case of survival of the fittest.

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Content marketing – Singing a song that others want to listen to isn’t easy

Everyone’s talking about content marketing at the moment.  Don’t run before you can walk is nicely summed up by Altimeter’s report on the subject.  Particularly the point about bright shiny objects.  It’s a bit like taking your iPod along to a party, because you are very excited to have something new to play music on, but when you plug it into the dock everyone else is horrified to hear you singing loudly and badly about how wonderful you are. What they were actually expecting was for you to play some fantastic new artist you had discovered.  You may not be invited back!

We’re all guilty of shouting on Twitter ‘here’s my news, you must listen to me’ – basically using it as a traditional marketing medium – like advertising or DM.  If we apply the rules of content marketing then as long as we regularly share great ‘tunes’ then the occasional burst of bad singing (as long as it still a good tune) will be tolerated.

PR people quickly learn that if they don’t want to be ‘Simon Cowelled’ then they need to learn to carry a tune.  So the move towards content marketing is less of a shift in mindset for us.   We have to ‘pull’ the media into our content web as ‘push’ doesn’t work – journalists just won’t be cajoled into writing a story no matter how drunk you get them.   But we can only write a good song when clients let us in to their organisation, to uncover the unique content that they possess or if they make the shift themselves to become amazing content creators.

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A Tech Too Far…

As a Tech PR, I’m all for exciting advances in technology, especially if they make mundane day-to-day tasks more convenient. To avoid queues and annoying people that feel they should be ‘polite’ and have hour-long conversations with sales staff, I’ve always opted for the self-service machines in supermarkets, banks and train stations (mainly because growing up in London, I’ve been sucked into the idea that I’m always in a rush – even when I’m not).

But recently, I’ve come across advances in technology that while they may seem practical to many people, I found quite unappealing. I recently heard about a new Oriental restaurant in Soho called Inamo which uses an overhead projector to beam down an illustrated menu on the tables below, allowing customers to skim through the choices and click on what they want to order, which is then sent directly to the kitchen. This means the only interaction you have with another human (if dining out alone) is the staff taking you to your table. That, and of course the ‘Chef Cam’ in the restaurant that allows you to spy on the chefs cooking your meal, Big Brother style. While an interesting concept, I think this takes advances in technology a little too far. When eating out, I like to think I’m paying for the service as well as the food, and like many people, I like to interact with the waiting staff and tell them how I’d like my meal cooked or ask them what wine they’d recommend with a particular dish, etc. I think this adds a more personal touch to the experience. 

I also recently registered to a new doctor’s surgery and found that instead of going to the receptionist to check-in on arrival, you’re greeted with a tablet screen which welcomes you and checks you in once you type in your name and date of birth. You then wait in a waiting room with a large screen, which calls your name, tells you what doctor you’re seeing and directs you to the right room. Going to the doctors isn’t something I look forward to at the best of times, but having a receptionist to greet you and put you at ease makes the experience less uncomfortable and provides a human touch – something I believe that technology can’t always replace.  

I won’t pretend that I’m not one of the many people consumed by technology: I have my HTC glued to me at all times, am dumbfounded when people tell me they don’t use online banking, and I have recently discarded hardbacks and paperbacks for a shiny new Kindle. Technology has changed how we do many things – from communicating, cooking, and entertaining ourselves to reading, learning, and working. Over the years, every generation has complained about the advances in technology; whether it’s people like my grandma who believes that mobile phones are ‘a nuisance’, or whether it’s people like me who believe that large LCD screens that sign you in at a surgery are simply unnecessary. Like anything in life, I think the key is to find a balance between technology that provides ease and convenience and technology that takes away the personal touch from day-to-day experiences. But as this balance varies for different people, the beauty of new technology lies in our personal choices of whether we want to use it. 

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The most important PR skill you’ll ever learn… or seem to learn?

At drinks with my old boss from a past agency, we got round to a particularly riveting topic – the most important skill in tech PR. While it might sound incredibly dull and in no way a normal conversation to have after a long week, it actually proved to be a huge source of debate.

Some more intelligent people in the room suggested ‘ability to understand IT’, ‘ability to manage a load of demanding clients and ‘ability to not sound like a robot on the phone’ as three core skills. I’d agree with all of those – all equally important and I’d put all of them on the PR curriculum… if there was one. Wouldn’t that be awesome!

But my old boss shook his head, and said ‘No – it’s the ability to PR yourself. You don’t need any of those skills if you can convince everyone else you have them.’ We all laughed but he persisted that the ability to make yourself sound like you’re in control and know your stuff is more important than actually being able to do any of that.

B2B tech PR is known as an area of PR where you genuinely need to know your stuff. If you don’t then certain tech journos will find you, and they will kill you. No, they won’t do that – but there will be some damn awkward phone pitches no matter who you’re talking to. But the ‘PRing yourself’ comment made me wonder – do we need to know, or do we just need to appear as if we know?

For my own sanity, I feel that I do need to know. This is largely driven by paranoia that a client will find me out if I don’t have degree-level knowledge of cloud computing, etc. But, thinking back to before I joined Spark (I hastily add), I worked with many PRs who I saw get fantastic coverage and make clients love them. But they genuinely didn’t have a clue what they were talking about. I remember watching someone sell-in a story about augmented reality and the guy had to Google it whilst on the phone to the FT in order to find out what he was selling in.

He secured that opportunity – and drinks with the journalist who ran a great piece 2 weeks later. Whilst I wouldn’t recommend it and it’s not an approach I’d go for, it does make me wonder what is more important – knowledge or the ability to appear knowledgeable?

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Painting a thousand words

PR is painted as, essentially, a discipline of words. From developing and perfecting messaging, to helping create the collateral that will drive that message, to actually convincing others of the message (with any luck successfully); it’s our use of language that is put to the test and that helps us stand out. However, this doesn’t mean that we need to limit ourselves to the written or spoken word: even at the level of B2B, tech images, from diagrams to photos, can be a huge help.

At its most basic, a simple image can help explain a complex concept to a reader or even to a PR themselves (for example, my understanding of virtualisation was kick-started by, essentially, a drawing of a load of rectangles chopped into pieces and linked together). It can also give an appreciation of what some technologies actually look like in the flesh, to coin a phrase. Although there can sometimes be a bit of confusion between useful business technology and evil robot-spiders.

It has also been drummed into many PRs’ heads that images can help sell a story, which is certainly true: after all, anything that can help make a concept more understandable or make a story jump off the page will be more attractive, especially when publishing space is limited. In this case, the image should be appropriate: while it may be tempting to use the old archive photo of a tank at every opportunity, a picture of a data centre, or a business, illustrating technology in use might be a tad more useful. That said, some views are rather more cynical about just what pictures might be appropriate and when.

Lastly there are spokesperson pictures: always useful when illustrating a story or simply for getting an idea of what the person you’ve never actually met in the flesh looks like. Of course, there are a few simple rules to follow here too. They should be decently lit. There should be a variety, in different poses and format, to choose from. They should show the subject at ease and in a somewhat formal situation. And, while taking indoor or outdoor shots against a simple or complex background is mainly a matter of taste, it’s worth checking to make sure the final composition won’t contain a hidden message.

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Standing strong during turbulent times

As another recession looms, recent stats from the PRCA have revealed that many PR agencies expect reduced client budgets and over-servicing of accounts to increase during 2012. 51% of respondents expect the economic condition of the industry to get worse this year, with only 12% expecting it to improve.

Undoubtedly, budget cuts will be a concern and something which PRs should be prepared for. From speaking to directors at Spark, we’ve found that by ensuring we are delivering real business value to clients during economic difficulties, they actually start to invest more.

Instead of worrying for the future, agencies should be looking at how to improve the services they already offer, while expanding this to other areas such as social media, video content, copywriting and even marketing. This integrated approach means that clients can get more valuable services for their money.  During a recession, PR budgets are often the first to be cut, but if the industry really focuses on value it should start to see the market prosper during turbulent times.

 

 

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