Stuff and Things

Painting a thousand words

PR is painted as, essentially, a discipline of words. From developing and perfecting messaging, to helping create the collateral that will drive that message, to actually convincing others of the message (with any luck successfully); it’s our use of language that is put to the test and that helps us stand out. However, this doesn’t mean that we need to limit ourselves to the written or spoken word: even at the level of B2B, tech images, from diagrams to photos, can be a huge help.

At its most basic, a simple image can help explain a complex concept to a reader or even to a PR themselves (for example, my understanding of virtualisation was kick-started by, essentially, a drawing of a load of rectangles chopped into pieces and linked together). It can also give an appreciation of what some technologies actually look like in the flesh, to coin a phrase. Although there can sometimes be a bit of confusion between useful business technology and evil robot-spiders.

It has also been drummed into many PRs’ heads that images can help sell a story, which is certainly true: after all, anything that can help make a concept more understandable or make a story jump off the page will be more attractive, especially when publishing space is limited. In this case, the image should be appropriate: while it may be tempting to use the old archive photo of a tank at every opportunity, a picture of a data centre, or a business, illustrating technology in use might be a tad more useful. That said, some views are rather more cynical about just what pictures might be appropriate and when.

Lastly there are spokesperson pictures: always useful when illustrating a story or simply for getting an idea of what the person you’ve never actually met in the flesh looks like. Of course, there are a few simple rules to follow here too. They should be decently lit. There should be a variety, in different poses and format, to choose from. They should show the subject at ease and in a somewhat formal situation. And, while taking indoor or outdoor shots against a simple or complex background is mainly a matter of taste, it’s worth checking to make sure the final composition won’t contain a hidden message.

Posted in Blog | Tagged , , | Leave a comment

Standing strong during turbulent times

As another recession looms, recent stats from the PRCA have revealed that many PR agencies expect reduced client budgets and over-servicing of accounts to increase during 2012. 51% of respondents expect the economic condition of the industry to get worse this year, with only 12% expecting it to improve.

Undoubtedly, budget cuts will be a concern and something which PRs should be prepared for. From speaking to directors at Spark, we’ve found that by ensuring we are delivering real business value to clients during economic difficulties, they actually start to invest more.

Instead of worrying for the future, agencies should be looking at how to improve the services they already offer, while expanding this to other areas such as social media, video content, copywriting and even marketing. This integrated approach means that clients can get more valuable services for their money.  During a recession, PR budgets are often the first to be cut, but if the industry really focuses on value it should start to see the market prosper during turbulent times.

 

 

Posted in Blog | Tagged , , | Leave a comment

I want my own PC

We’ve all either written or read a CV in our time. Aside from the usual self promotion about work experience  and education, there’s the all important ‘personal interests’  section where we’re given the chance to reveal what really sets us aside (looking forward to the day when I read about someone who is passionate about playing their trumpet J).

The section on ‘IT skills’ is something that is often brushed over in many businesses. Today we generally expect people to have sufficient knowledge of the usual Microsoft Office applications. In the PR world, there are a few people who will also mention social media in this section but whether this is an IT skill per se is probably an entirely different discussion in itself.

In recent work with clients including Compuware and Hornbill, there’s been a lot of discussion around the changing patterns of IT ownership driven by trends such as cloud computing / SaaS and the consumerisation of IT.  Now there’s probably an entire thesis or at least a whitepaper written on this topic, but coming back to the CV it feels as though the section on IT skills could in time become a really strong selling point.

The actual ownership of IT in our professional lives does come with a great deal of responsibility.  For example, making sure a smartphone is correctly maintained or knowing how to resolve a performance problem with a specific application. If working out how to charge calls from a personal mobile phone in your expense sheet today is tricky, what will happen when you’re juggling costs across several IT suppliers?

Okay, it might be a little early to take a course on the inner workings of the “Information Technology Infrastructure Library”. However, assuming the world is indeed moving in this direction, failure to add IT management expertise to the CV might see us reaching for the violin instead of blowing our own trumpet. 

Posted in Blog | Tagged , , | Leave a comment

Small can be beautiful

I am not sure if it is acceptable to discuss an article that is nearly three months old but I came across it and thought wow, tech PR is setting the trend for fashion PRs et al to follow and its not often you see that!

I don’t mean what we are wearing, a certain member of the Spark team’s taste in flowery shirts may never be fashionable! I am talking about what Gideon Spanier calls the rise of the agile, niche player

I wasn’t the only tech PR account director to leave the Weber Shandwick empire to set up a boutique tech PR agency a decade or so ago.  But I think I am one of the few that still believe, as Mark Borkowski clearly does, that size matters.  We always tell prospective clients that we will always stay small as it means senior staff can be more hands on and more importantly we can hire selectively so that they get a team that is passionate about, as Nick Keegan puts it, results that “impact on the way people think and behave.”

So while being small means we may well benefit from the changing PR landscape by attracting more clients, we won’t grow by much in case it compromises our ethos.

Posted in Blog | Tagged , , , | Leave a comment

Quantity over quality?

I recently received an email from a IT director commenting on different articles published after interviews he gave. To cut a long story short, he actually graded the articles based on how well written the pieces were. This wasn’t focusing on the content, but instead on the use of the English language. It bought to light an interesting issue that is coming increasingly to the fore: technically poor writing. Too often when we read things now there are typos, poorly constructed sentences or worse still sentences that simply don’t make sense. 

Despite dabbling in journalism before entering PR, I rarely write a first draft that is anywhere near good enough to be shared outside of the Spark offices. That’s why anything I write for public consumption is given a second look. However, there seem to be diminishing amounts of time for proofing and sub editing at many publications. It’s not journalists’ fault: they are being pushed to write more and deliver it quicker. Yet I wonder if publishers are asking themselves about the cost of this? Have they noticed a decline in standards? Journalists and editors I speak to are all too aware but don’t have time to do anything about it. They are measured on numbers of readers and volume of articles, not the quality of the piece. It strikes me that if publishers aren’t careful their audience, for example the IT director above, will start forming a negative impression of the content that their organisations produce.  

Tweeting, texting and blogging have driven the rise of a more informal style of writing. Some believe that this is dumbing down society, while for others the advantages of more frequent, direct and informative content outweigh concerns around a decrease in quality. The question is: are quality issues distracting readers from the message authors are trying to deliver? Whilst the drive for more news delivered faster is unstoppable, the wise will ensure that they invest in safety nets to ensure that the content they produce reads well!

Posted in Blog | Tagged , , | Leave a comment

Prams, scans and mobile apps

It has been a while since I have written a Spark blog post and one reason for this is that Baby Crawshaw is on the way next month – so rather than sitting in front of a laptop writing, spare moments have been taken up checking out the specs on the latest Bugaboo pram!

As a first time dad it’s the usual case of being both excited and scared at the same time, but I have also been fascinated by how advanced some of the technology has become when it comes to monitoring the wellbeing of your baby.  It amazes me that if you go back 30-40 years it was pretty much a case of stethoscope and a bit of ‘prodding’ to see if your baby was OK.  Whereas today with an ultra scan you can see your baby on screen, measure their size and monitor their blood flow, etc. And for those people with a bit of loose change you can even now get 3D scans, so you can see how much the baby takes after their mother or father.

The gadgetry doesn’t stop there.  Just from taking a look at my wife Gill’s phone you can see that there are now hundreds of different pregnancy apps to guide you through the whole 9 months.  Indeed who would have thought 10 years ago there would be a mobile phone app to monitor contractions!

Then when it comes to baby monitors there are a lot more than just a basic walkie-talkie these days.  Indeed, today’s baby monitors can display video and detect movement and no doubt play lullabies if you can find the right setting.

So while we take technology for granted these days it is worth remembering that for many parents technology can go a long way to giving them peace of mind when it comes to the whole baby experience. 

Posted in Blog | Tagged , , , | Leave a comment

Back to the Past of the Future

Although we’ve sadly not quite reached the stage where we’re about to find ourselves whizzing down the road in an attempt to reach the all important (and of course illegal) 88mph in a DeLorian just yet, the wonderful world of technology brought us one step closer to visiting the past this week.

Last week, The British Library announced the publication of the first batch of the planned 65 million digital scans of historic newspaper articles in the ‘British Newspaper Archive’, making them easily accessible for the public online.

Although on the one hand this might seem to be an incredibly tedious task to some (the team is currently digitising around 8,000 pages a day, a task expected to take around 10 years to complete) on the other hand, it’s great to see how digital technology is being harnessed to innovate (or perhaps more appropriately, renovate) such an outdated task.

Whereas researchers (or those with a general interest) would previously have been required to spend hours locked away in a dusty room with a stack of crumbling newspapers approaching four storeys high, they can now browse through the ages from the comfort of their own home, using nothing more than a laptop.

The British Newspaper Archive is ultimately another example of how most things seem to be going digital these days.

With the popularity of digital music such as iTunes and the more recent launch of Apple’s iCloud, the increasing trend of DVDs, coming with a (debatably) ‘free’ digital copy included and the rise of e-readers and e-books; the evidence all seems to point to the inevitable point at which everything has gone digital (or will at least be considering how it can go digital).

The question is; what’s going to be next? Or, perhaps slightly disconcertingly, where will it end?

 

Posted in Blog | Tagged , , , | Leave a comment

The Internet that knew too much

Earlier this month Google’s Chief Business Officer said we had to decide between “trust and convenience” when considering how our information is shared online.

The trade off seems to be between ease of use and the notion of personal information, and while internet companies appear to be leaving the choice up to us, we can all sometimes feel that we are being subtlety nudged on to give away more information about ourselves. We are obliged to use social networks like Facebook so we don’t miss friends’ birthdays, professional networks like LinkedIn to drive business, and location services like Foursquare to battle with workmates over who is Mayor of the office (as Alex and Lorna are so fond of).

Personal information is being shared more readily and as well as our physical presence our digital counterpart is becoming much more interesting to others, perhaps becoming more interesting than we actually are ourselves. In addition to the usual likes and dislikes, we now share information on spending preferences, the way we commute to work and how many miles we ran on the treadmill last night. For some, sharing this information presents no significant problem, but others might feel uncomfortable with the idea. After all, our online interactions are now overseen by companies for whom information, not time, is money.

What needs to be decided is whether this shift in behaviour comes from the consumer or whether it is the gatekeepers to our online world driving it forward, and this is not so easy a distinction to make. If we are willing to give away more information then there is no problem (I for one don’t mind people knowing the company I work for and what amazing taste in music I have) but the choice needs to remain with us.

Posted in Blog | Tagged , , | Leave a comment

Has Apple reprogrammed your child’s OS?

I recently saw the YouTube clip of the one year old that couldn’t understand that a magazine was not a touchscreen and getting very annoyed that the pages were completely static. For me, books and magazines will never be ‘the same’ on a touchscreen, but will they still have the edge for the next generation?    I want to believe that yes, books will always be magical and not just for nostalgia reasons.  After all, we had Trumpton and then Grange Hill but probably still preferred reading Beatrix Potter and Roald Dahl.  IMHO Harry Potter is far better and most importantly scarier in book form than as a movie.

Steve Jobs knew better than anyone how to appeal to the big kid in all of us and really the iPad is just a grown-up’s toy, that can clearly be used from birth.   With so many apps designed to appeal to children from birth it is not surprising that the iPad spans generations..   So much so that the toy manufacturers have got in on the act and  have launched kids versions (cheaper and probably bouncier) that are apparently going to be big sellers this Christmas. My four year old loves the Angry Birds app, and has somehow learnt how to launch it himself, and my one year old is very excited by the Peekaboo app so I’ve first-hand experience of the pervasive popularity across all ages of the consumer app.

Steve Jobs knew better than anyone how to appeal to the big kid in all of us and really the iPad is just a grown-up’s toy, that can clearly be used from birth.  However, books and magazines survived the TV generation and I really hope the same applies to the iPad generation. The parent of the baby in the YouTube clip is somebody high up at Orange so maybe it was a very clever bit of PR.  If it was a copy of a touchy feely book such as ‘That’s Not My Monkey’ that the baby was trying to read rather than Marie Claire the toddler would hopefully have been engaged rather than disappointed!

 

 

 

Posted in Blog | Tagged , , , , | Leave a comment

Home is where the heart is. Usually.

Last month, my family and I finally took the great leap into the 21st century and signed up for an unlimited home broadband contract. While the main difference has been an increased willingness to always use the HD option on iPlayer, it’s also meant that working from home is now near-identical to working from the office. I must admit that when I first thought of the idea of working from home I did scoff a tad: how exactly would I replicate my work PC there, let alone get access to the Spark servers and the massive amounts of information I need to send and receive every day. However, with a laptop, a mobile ‘phone contract with sufficient minutes, a Skype account for when I need to ring abroad and a broadband contract that means I’m not paranoid about going over my allowance every time I open a load of images from the server, it couldn’t be simpler. I’m not about to start living in hotels or anything, but for the moment it does provide a good occasional respite from the office.

After all, that’s what working from home tends to be for me: an occasional change from the office. It’s not like there are less distractions: indeed, with postmen, milkmen, other deliveries, children, confused neighbours, next door’s kids’ football and chimney sweeps it can be a wonder anything happens at all. However, it does provide a valuable element of flexibility. Whilst we’ve all heard of the freedom that the cloud and broadband can offer workers, in my experience this freedom tends to be something you need thanks to utilities companies, deliveries, school trips and shenanigans on the Underground.

At the same time, this freedom isn’t going to benefit everyone. Yes, those of us in PR, journalism or other related fields can benefit from the ability to fix our working lives around our private schedule, within reason. We can order online for when it suits us, make sure we’re at home to meet the gas man and structure our days so that, when needed, we’re always free to pick the kids up from school. Yet there are many, many more who won’t see quite the same advantages: your average bus driver, factory worker or shopkeeper might well be able to order their shopping online but making sure they’re home to receive it will be a very different matter. Like many developments in technology, the benefits of mobile working aren’t really being shared equally at the moment. Admittedly, given the needs of various jobs such equality could be hard to attain. Yet those of us who want to shout the life-changing virtues of much technology, and I count myself among them, still need to bear in mind how lucky we are to benefit from those changes in the first place. After all, in terms of its grand impact on society in a lot of opinions the internet is still some way behind the washing machine.

 

 

Posted in Blog | Tagged , , | Leave a comment