An interesting report has come out of ACAS today on social media. Apparently one in ten companies don’t have a social media policy, while six in ten of us are now using social media. No great surprise really – companies have form here. For example, it took an age for many companies to simply put [...]
Author Archives: kewal
SuperNova Awards
Many of you probably know Ray Wang, esteemed industry analyst, from his days at Forrester or more recently his own firm Constellation Research. Ray asked me to be a judge for the inaugural Constellation SuperNova Awards the other week, and without hesitation I said yes. The challenge now is I need to show I know [...]
Phone Fear
Those of you that know me might be saying “oh no not this old rant again…” but a couple of comments on Twitter and a posting on LinkedIn made me think about the age old discussion about PRs not using the phone. It was interesting to see that most people still thought phone-based communication is [...]
If you are to engage, engage meaningfully
I recently had the joy of dealing with BSKYB over a fault with my phone line. Let’s just say their customer services folk haven’t covered themselves in glory. I mean you’d think if someone booked an appointment with BT they’d bother to actually tell BT they’ve booked it….in fact how can you book an appointment [...]
Quantity over quality?
I recently received an email from a IT director commenting on different articles published after interviews he gave. To cut a long story short, he actually graded the articles based on how well written the pieces were. This wasn’t focusing on the content, but instead on the use of the English language. It bought to light an interesting [...]